[Resolved]  Siti Broadband — Regarding SITI Broadband Refund Issues

I bought the broadband connection around one year ago from Mr Ravinder and he charged 3, 000.00 Rs for registration charges where 2, 000.00 Rs is refundable. And around six months ago I disconnect the SITI broadband and called to get the refund and the arrange the guy to collection router and all Mr Sunil came (the same guy arrived at the time of installation) and told me that i will get refund ASAP. but i didn't received the refund. few days ago i called to Mr Ravinder and told him that I didn't received the refund and then he told me that Mr Sunil (his company is third party vendor) and his company left their organisation few months back. so i need to collect these things from them and i will get the refund back. but when they collect the thing from me they are working with you only. (Is that my fault into it?) as i don't know them you guys send them to my house.

And then i called to Mr Shivesh Jha. He told me that i must collect these things from them first and check rather these are sealed with siti or not. if these are not then i will not get a refund instead suggesting me that i can go to the market and sell them or use them with any other company. or anyone who can buy from you. As i know that these are not sealed from siti. (also my fault?) as you didn't give me an official one at the time of installation. and then he told me that basically, siti broadband didn't charge any amount basically third-party vendors did. so it's not siti broadband's responsibility to refund me.

But I signed for siti broadband I don't even know your third party company and your team member came (Mr. Ravinder) and collect the money and promised me to get the refund.

I felt like cheated with you guys.

And I mailed them 10 days ago at [protected]@sitinetworks.com,
Sitibroadband,
amit.[protected]@siti.esselgroup.com,
[protected]@esselgroup.com,
Adarsh Mittal,
vishwa.[protected]@siti.esselgroup.com,
Brijmohan Kumawat,
Shivesh Kumar Jha,
RavinderSharma,
Ganesh Mishra

but I didn't receive any response from their side.