Siti Cable — new trai rules wrongly implemented

Address:

Thammannam, Ernakulam, Kerala, 682032

Dear concerned,

This is regarding my siti cable tv subscription. I have 2 connections. I am a customer from kochi, kerala.

I have chosen 81 channels (55 fta channels +25 mandatory dd channels + 1 paid channel) channels of which 80 are free to air channels and 1 channel is paid.

Based on the trai rules we were informed of, since the number of channels is within 100 which i have the freedom to select, i should pay only the ncf of rs.153.52 (Incl gst) plus the paid channel cost of rs.22.42 (Incl gst) which totals to rs.175.94/-

As per the latest rules this seems to be the correct amount as per our understanding. Only if one opts for more than 100 channels, the additional ncf of rs.23.6/- needs to be paid. This is also what we were given to understand by the local cable operator.

But siticable is now asking us to pay the additional ncf of rs.23.6 also... So we ended up paying rs.198/- for this month, that is siticable has also collected the the additional ncf payment though i have opted only for 81 channels.

On raising this issue with one of the siticable staff, she said this is the method they employ for all their subscribers. However, as per my understanding this is wrong.

Please address this issue with siti cable networks. They are cheating customers.