Siti Cable — non broadcast of channel in spite of recharge

Address:

110021

I've recharged my siti cable, card no.[protected] on 24 feb 19 vide tx id 20190224111212800110168065758199793 and same has been confirmed by customer care that payment has been received. I've communicated with siti cable customer care several times but still channels are not broadcasting.
In view of the above, request resolve my issue at the earliest.
Payment slip and and screen shot issue pertains to error in broadcast is hereby enclosed
Regards