Siti Cable — package not activated after successful payment of recharge

Dear sir,
Myself laxmi kanta patra. I have made monthly payment on online on 8th april, 2020. Though my due date was 9th april, 2020.

Yesterday, on 9th april cable connection has become deactivated and till now it is not activated.
I have sent mail to siti customer care. They replied to contact with lco. But local cable operator said that contact with customer care again. I even called to customer care many times, but it is ringing, none receives the call. Again mailed them, but they didn't reply.

My stb's details are as follows,
Vc no - [protected].
Mobile no - [protected]
Subscriber name - laxmi kanta patra.
Stb no - [protected].
Lco name - patra cable network (Sabrakona

Please kindly cooperate to reactivate my cable connection in this lockdown situation.

Proof of payment is attached herewith for your reference.
Thank you.