Siti Cable — reconnection of cable network.

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Siticable TV Home Services

I have 2 Set Top Boxes (Cable Operator - Swapnil, Chembur) due to problem with one TV I had one Set Top Box disconnected. Now on replacement of the TV I requested that the Set Top Box be reconnected from 1st July. I have intimated you previously that the Cable Operator is asking for Rs.500/- as reconnection charges. After paying these charges I am now told that one of the wires is defective and has to be replaced. I requested them to do the needful for which they wanted a further payment of Rs.500/- . This also was agreed to but they have not done anything up to date.
I would like to know if you intend solving this problem of mine, or should I change my Cable Operator. I may also state that I will not be paying any charges for the month of July as I have not received any service. Also advise about the Rs.1000/- that has been demanded for no legitimate reason.
Your urgent reply would be appreciated.