Siti Cable — repair of cable connection

Address:

New Delhi, Delhi, 110035

This is regarding our cable connection which is not functioning since 21.1.18. After reporting yesterday afternoon, the cable workers came late evening to check. We are residents of b-3/15-c, lawrence road, keshavpuram, delhi. The reason they gave for disrupted services was that someone had cut about 35 metres of cable wire that supplies our connection and now we are being asked to pay for the wire by the local cable workers and your ashok vihar office representative.
Kindly let us know if it is our fault that the wire was stolen and why are we being penalised for this and being harassed to pay for it. Also, whenever we ask the cable workers to repair they say that they do not have any wire to repair.
Please suggest how this harassment would end and the repair work will be done. I am a senior citizen and can't run around after your cable team members.in case this attitude continues, whom should your customer contact.
Regards
Ms. Sudha mehta