Siti Cable — siti cable siti cable not allowing me to choose channels

Address:

Annapoorneshwari Nagar, Nagarabhavi 2nd Stage, 560072

As per trai guidelines customers are allowed to change the channels which they want and pay for only those channels. A cable operator is collecting the money every month. I am not able to access the list of channels or manage package online. Their site displays the message as follows.

Dear customer, for payment or to modify (Add/delete) your existing package, kindly contact your local cable operator. To view the channels availability in your area, kindly visit below url -
https://sitinetworks.com/DigitalPackages_ManagePacks.php.

I would want to know the reason why the operator is allowing us to recharge online. There are many free channels for which we don't even need to pay, but because of the bad service we are not able to take full benefit of the channels. I would want siti cable to rectify their mistakes and give us an option to recharge online. I don't care what issues the siti cable is facing. I just want the ease of access and modify the list of channels when and where i want. I don't want to wait for someone to do it for me.