Siti Cable — unable to reset the password with my registered mail id

Address:

121004

Hi

I call several times to siti cable network for resetting the password over siti website and mobile app. Actually i forget my siti cable password and try to reset the password with my registered mail id but it's show not found or mail not registered.
I also call to siti network executive regarding that but executive not able to provide the solutions, i already shared the mail regarding that to esselgroup.

I hope you will understand the problem and help me out.

I also share the screenshot please find the attachment.