[Resolved]  Skoda India — 3rd complain in 2.5 years

It is embarrassing for me to make the 3rd complaint to you under three years for my car Octavia car number HR 26 CH 6054.

Just to give you a brief of the first two complaints so far :
1. Within the first 8 months, my car battery broke down, which came back with a faulty lock, it took Skoda 21 days to fix this, and the staff through this was very rude. Details in the trailing mail.
2. Last July the battery broke down again, we called your Mumbai office, you sent the battery replacement with a 2 year warranty.
Today morning again the battery broke down. The technician was carrying a new battery, but refused to replace it if it was to do be in warrenty and would only be done if he was paid cash. We spoke with Arun and Rawat at the service centre who confirmed that the same and said pay cash and get it done on spot.

Being from the same industry (Jullundur Motor Agency Delhi Ltd), one of the largest distribution house of the Independent Aftermarket since 1927 in India, we understand your battery is of substandard quality. Given my last experience of not being given a replacement for 21 days, I don’t understand your policy of cash replacement on spot otherwise it is a long drawn procedure.

Given the positioning and pricing of Skoda, your quality, polices and staff have been nothing but regret for buying the Skoda. I would want refund for the car, as every 6 months I can not be harassed.

I am refraining from taking this up on social media to give you a fair chance to get back to me on priority.

JMA Group

This email is in reference to Octavia car number HR 26 CH 6054 which is barely 6 – 8 months old.

1. We were promised delivery within a month and got it after 4 months.
2. This is our 3rd car from your stable.
3. The staff is extremely rude and misleading. The series of events are given below :

Workshop: Satnam Automobiles, Okhla.
1. Complaint lodged on 10th Jan at Helpline Number, maybe the battery was faulty.
2. Since car was not starting, locking or unlocking, it was not possible to pull out the chassis number.
3. It took 2 days to register the complaint due to their obsession with chassis number whereas they could have easily got it from other database.
4. Skoda Helpline RSS Service came and attended complaint but vehicle was not repaired. They were unable to do anything.
5. Vehicle was Towed away to workshop and returned duly repaired on 14th morning. It is visible that the battery did not look new, we did raise this point and ask for a battery warranty card, however they said the bill is good enough
6. It was found that auto lock had stopped working only after coming back from the workshop.
7. The vehicle was taken to workshop again and returned today on 16th Jan. We were informed that the part will be replaced in 10 days, however for now they had fit some other cars part in our car.
8. However, when the car started, it kept locking and unlocking on its own. Even the locking display was not working. Again Skoda Service Engineer was called and he informed that ONE PART NEEDS REPLACEMENT WHICH IS NOT AVAILABLE AND WOULD BE REPLACED BY MONDAY, THE 19TH .

I would like to mention here our company Jullundur Motor Agency Delhi Ltd is the largest seller of automobile spare parts in India www.jmaindia.com having a network of 80 branches and 75000 dealers, we are yet to come across such unprofessionalism on part of Skoda India.

In all fairness the car should be changed as it has not been satisfactory from day 1, I am not getting into minor details. I hope that you look into the merits of the case and do the needful.