[Resolved]  Skoda India — about after sales service

Address:

Jabalpur, Madhya Pradesh, 4820002

I have purchased Skoda Superb from SAGAR AUTOTECH JABALPUR Pvt. Ltd. Dealer of Skoda on March 2017, SUPERB 2.0 TDI STYLE AT, Brown Color with Chassis No. TMBBKFNP9GA301057 and Engine No. CRG001828.Unfortunately from the day I have purchased the car with lots of hopes and spending my hard earn money, I’m facing issues every coming day and the icing on the cake is that the dealer is not able to rectify the problems and his behavior is very rude when ever I register my problem.

The car is having so many problems and for which I have sent the car to the Dealer numbers of times to solve it (Details can be obtain from the database of the dealer regarding the same). Noise is coming from the cabin of the car and even after sending the car so many times, the dealer is not able to diagnose from where the noise is coming and return the car after keeping it for a day or two without solving it. And the noise is still there after months of complaints. Yesterday (22 Nov 2017) I got my vehicle back after 3 days but again the noise is there. There is some noise coming from the sunroof motor and they are not able to diagnose that also. Fog is coming on the right hand side headlight of the car and when I complaint regarding the same to the dealer(Pictures Attached), the dealer tried to misguide me and came up with a silly excuse that this happens and this is normal. Well this is not my first car and I know what is normal and what is not. My car met with an accident and coz of that the right hand side of the car faced some dents and scratches. The paint job done was really pathetic and seems its is done by a layman or a kid but surely not by a professional because it had hell lot of dots and flowing paint drops on the body of the car (Pictures attached of the same)

The wrost part is that the dealer of SAGAR AUTOTECH, JABALPUR really has no manners and is very rude. He should be given training on how to talk to customers. I have spent lakhs on the car not to hear such words and beg for my problem to get solved.
I bought the car with lot of hopes and desires to enjoy the features, functions and as well the luxury of car, not to face such problems and insult from the dealer.

I have also complaint regarding the same to the customer care[protected] two three times (Details can be obtain from your customer care Dept). I was given a lot of assurance from there also but no results. Then I even called up the ASM Skoda Mr JAY KORADIA on 20 Nov 2017 and even on 22 Nov but again no actions were taken and seems the ASM is also supporting the dealer in all this. Because of all this I m putting all this on social media so that even people should know the real face of Jabalpur Dealer and skoda.

Kindly look into the matter and get my problem solved because I m really tired of all this. Skoda is very big brand and has its name for after sales and service but this dealer is a black spot on the company's name.

ŠKODA India