Skoda India — accident related repair services need speedy resolution

Address:

Dharwad, Karnataka, 580025

I had left my vehicle (Skoda rapid automatic) for accident-related repairs at priti skoda, hubli on 21st of december. I am put up in bangalore. The experience has been utterly disappointing.
They took 81 days to complete the repair works against promised 20 to 25 days max, that too after several follow-ups. Delivery was postponed thrice as the vehicle still had issues, which needed fixing. After delivery, have visited them twice already and still, there are unresolved issues.

Issues that remain unresolved even after 88th day..

(1) the right headlamp, which was replaced as part of the repairs, is malfunctioning with abnormal lighting, which they have not been able to fix till now. It seems a defective component has been installed and i request skoda to investigate the same and get it changed to a properly functioning one.

(2) they had to take out the arm-rest portion, which also has the ac vent and bottle holder during the repair process and when i checked it during delivery, the arm-rest movement/adjustment was malfunctioning. After pointing it out, they assured me that they will fix it in a day and what they have done is stuck a piece of thermocol underneath (Video clip attached) to make it work!!! I am also going to upload the video on social media and skoda pages so that people are aware of the shoddy skoda workmanship.

(3) the engine is making a rattling sound upon acceleration, which was not there earlier.

(4) had never asked for exterior polishing, but have been billed for the same. Something i found out later when i went through the lengthy bill. They never bothered to take customers consent for the same. Request refund of the entire amount. Also attaching images of the overall cleanliness these people maintain when the vehicle is in their possession.

This callous attitude has left me fed up and have lost all patience. I request skoda india to intervene and take necessary steps towards resolution at the earliest.

Please assign a different service center that has better expertise, close to my place in rajarajeshwari nagar, bangalore. Can't deal with priti skoda anymore