[Resolved] Skoda India — Airbag module damaged by JMD SKODA NERUL and car sitting for 2 months and counting in workshop | |||||
Dear Sir, I would like to bring it to your notice once again, that our car, Skoda Octavia was given to the workshop in the first week of July 2016. However due to negligence on part of the dealership, when I went to take the delivery, when according to them the carpet was removed, fuel pump leakage fixed/ serviced, car serviced and was fully ready for delivery, I noticed the paper floor mats were floating in approximately 6 inches of water, which I'd never seen in all these years if owning this car. They'd left it parked in a neighbouring factory promise, under the open sky and pouring rain on an inclined slope, not even to check it before delivery when I've called, asked and confirmed with the service advisor before reaching the workshop. However after they went around to take care of this issue, i was only to discover, on my next visit that the airbag indicator in the display panel was ON. Highlighted the problem, only to be informed the next day that the Airbag Control Module which supposedly is installed inside the cabin blew up due to water damage. Now who is responsible, for this damage when the car is in their safe custody ? Sir, I will request you once again to kindly look into the concern, call for every document with the registers for this particular car and what is it doing in the workshop since close to two months now ? Kindly note that my vehicle had no airbag problem either at the time of handing over the car at the workshop. Was this information helpful? | |||||
Oct 13, 2016 Complaint marked as Resolved Skoda India customer support has been notified about the posted complaint. Verified Support Sep 12, 2016 Skoda India Customer Care's response Dear Customer, Kindly share your name, car registration number and contact details. Accordingly we will have our service representatives will connect with you. Regards, SKODA India. | |||||
1 Comment | |||||
Comments
60%
Complaints
1236
Pending
0
Resolved
732
1800 209 4646
1800 102 6464
A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
View all Skoda India contact information
this is cussing a lot of inconvenience and has brought our movement to a stand still.
this is not expected from such a renowned company.
Kindly look into the matter.