Skoda India — Car given for service on 30/06/22, car not yet handed over

Address:

D905 Century Indus apartment RR Nagar Bengaluru 560098, Bangalore, Karnataka

My car has done 98k Kms and I have opted for the 2 yrs service plan. I always get the service done in Skoda service Center.
Car was give to service on 30/06/2022 at Oklipuram service station Bengaluru for regular service and a check for coolant alarm.
I was told in the evening that radiator needs replacement and I gave go ahead. Car was to have been handed back On 2/07/2022 but not recd yet. I was told that new radiator recd was damaged and that they are organising for a new good one. I have followed up on this even today and was told twice that they would get back to me in a few minutes….but the concerned haven’t reverted yet.
Your service station board no too needs a dramatic improvement as the call quality is terrible / plus person needs to be trained.