[Resolved]  Skoda India — Complain of short time performing parts and harassment.

Address:

New Delhi, Delhi

Sir / ma'am,

This is to inform you about the worst post sale services & vehicle performance. About premium segment cars of skoda.

I am owning a skoda rapid (Registration no. Up14 ck 6061) which i purchased 2.5 years back. 2015 model. I purchased this premium segment car because of name of skoda. I thought company like skoda never cheat their valuable customers & always value the concerns of their customers. I thought skoda always help their customers with their best post sale services but frankly saying my experience is worst.

The story begins on wednesday 30th may 2017 when i was running my some office work..in barapula bridge (New delhi) suddenly my car stuck on mid of the bridge, i thought its a normal thing, i tried to start my car 2- 3 times but nothing happen than i called to skoda road assistance he said they can’t help me out because my road assistance expire ok. Then i called to local toeing service and moved car to nearest service station jai auto mathura road,

I was begging that movement check my car please let me know what is the problem but they refuse and said they will check in morning and let me know. Next morning they called me up and said my turbo charger is failed, i was shocked that movement but that was not enough ….. He said first he change turbo charger then he come to know next problem …. And amount of turbo charger is near 1, 50, 000 i asked again will it be fine in this he said no he can t commit they might it can go 4, 50, 000 that was my second shock but thing not end here i said these parts in under warranty then he give another shock that my service record is not good so they can’t change parts in warrant …….

I ask for solution then they given me solution that i take my car back and he reckmond to repair car outside market and he supposed to give number of guy who repair car out might he x employees of skoda they said u might got a cheaper cost of said job …………. And frankly telling you i was ready but same time thing come in mind to writing this mail seriously i was very happy with my car and i am in touring job and i suggest all to by skoda because i was so happy with that but now i got scared to run skoda …….

Dear sir /mam i am just asking a very simple question is turbo charger is not a part of engine that u commit nothing happen to engine up to 2, 00000km, and what kind o[censored]r service adviser u have that they richmond for outside am i purchased skoda or maruti? You hardly two service station left in deli ncr … now i must understand these kind of cheating might facing others.

Now my concerns is as below.

• is this kind of vehicle performance is expected from skoda company.
• is your premium segment cars is only designed just for less than 2.5 years? After 2.5 years engine failure is must & if so why don’t you guys inform your customer at the time of sale so that consumers can prepare their mind accordingly.
• i never give my car to third party service centre except authorized skoda service centres but yes i commit coz to touring job i used top of engine oil that’s ….. Is this only my fault
• if i am unable to skip one of my scheduled service, it means anything will happen with my car because i am fail for regular service, whatever the circumstances it hardly matters for skoda.
• am i supposed to pay just for that kind of premium segment cars of skoda, why should i pay a single penny for that kind of engine or engine parts which is only designed for less than 2 years use.

This is just to request you that please take my issue on priority basis and resolve my issue & if you guys unable to resolve my issue then only let me know so that i can drop my car to your service station or showroom from where i purchase.

This is just a gift from my side to you guys as a remembrance of qualty of skoda. Its a certificate of customer satisfaction, & just to remind every time to you guys what you deliver to your valuable customer in the name of quality & services which is usp of skoda.

Eventually after that at-least i am free to spread my experience with skoda to everyone via social media or whatever the medium i have. I know i am no one who can harm a company like skoda but i can only share my experience with everyone & aware all of them about world class premium segment cars of skoda and their post-sale services.


Thanks to all of management & concerned persons in advance for helping me out of helping me not.