[Resolved]  Skoda India — Complaint against poor sales practice (MH 12 PC 4699)

Address:	Mumbai City, Maharashtra, 400013
Website:	www.skoda-auto.co.in

Hi,
I just bought a Skoda Superb in May 2017 from JMD Skoda, Andheri East, Chakala Junction, Mumbai. My vehicle number is MH12PC4699. My complaint is two fold:

1) Insurance Cost: The quote that I received from Mr. Sandeep showed the comprehensive insurance cost as Rs114800/-. He said I am giving you the insurance free which was for 1.15 lac. He showed that 1.15 lac as a discount in the whole calculation and was not negotiating on the discount any further. I was offered 1 Lac of cash discount from another dealership but I preferred dealing with Sandeep as I thought the discount that I am getting from you was for 1.15 Lacs. It was only at the time of delivery yesterday that I realised that the insurance cover that you gave with the car was costing only Rs59, 000 and not 1.15 Lac as projected.

I am been informed by the branch manager Ms. Ruchi on an email that "Insurance free is JMD retail offer of the month which must have discussed at the time of giving quotation and we have mentioned discounted premium amount on the policy for tax purpose but IDV value of your car is 95 % so there will be no harm in claim process, it will be full as per normal claim. Your benefits will be remained untouched."

I have been given an insurance cover which is without the 0 depreciation benefit in the first year. Why was the insurance cost projected as Rs1, 14, 600 when it actually costed only Rs59, 000/-? Is it that the insurance cost of 1, 14, 600/- was with a “0” depreciation benefit and I have been given a policy which does not have a “0” depreciation benefit? If it was to be given for free, than why is my policy without the 0 depreciation benefit?

I demand a policy with "0"depreciation benefit as that was what was part of the monthly free insurance offer from JMD's skoda's end.

2) Essen Accessories kit: In the quote submitted, the accessory kit is billed to me at Rs22, 301/-. No accessory kit which is not part of the original manufactured equipment can be made mandatory at the time of sale. I was been explained that its very nice and is a must have for your car and so I agreed. After seeing the things that have been installed in the car against that 22k amount, I feel that I am been duped here as well. Please note that the list of items in the accessory kit was never shared with us. When inquired, we were been told that its very nice and you will not be disappointed. The items installed are:

o 4 mud flaps
o 4 anti-scratch metal plates on each door entrance.
o Net for keeping the luggage intact.
o 4 rubber mats.
o 1 small useless dustbin.
o 1 mobile cum ipad holder for the rear passenger.

My specific charge here is :
a. What is there in the accessories kit was never been told. It was sold as something that was compulsory to buy. Is that correct?
b. The kit is not worth its price. The items provided are not worth it and are grossly overpriced. Do you agree?

I have been writing e-mails to the showroom and asking for an update but they are not responding. Request you to look into the matter.

Regards,
Sumit Pradhan
Chief Operating Officer
Energia Wellbeing Pvt. Ltd.