Skoda India — eservice and insurance claim

Address:

Jaipur, Rajasthan

I own skoda rapid - 2015
Jaipur, rajasthan.
Recently my car was with the authorised workshop of skoda for accidental claim pass and repairs in jaipur (Saga automotives, road no-8, vishkarma industrial area, jaipur.)
I am not satisfied with the customer relationship and behaviour of thier executives.
My car was left with the workshop on wednesday 6th june 2018 and i was promised that car would be delivered by saturday 9th june 2018.
The claim was of car bumpers and one headlamp
And the staff commited to change both bumpers and headlamp under the claim policy.
On 7th june i was told that the survey has been done by the insurance company and repairing is initiated
The staff in the workshop lied throughout
And when my car was delivered late by 4 days i. E on 13th june 2018
After talking to the surveyor i came to know that survey of my car was done on 11th june and headlamp which was to be changed was not considered and neither told to me about this by the workshop staf[censored]ntil they delivered my car.
Before that i was told that headlamp will be changed and staff lied to me.
The executive who handeled my case lied throughtout and recieved my phone calls according to his wish.
The car was delivered in very unsatisfactory condition, the car antenna was broken and delivery was delayed by 4 days.
I am skoda customer from 3 years
And this is the all time worst experience with skoda
This is not expected from world class reputed company.
Please look into this matter.

With respect
Thank you