Skoda India — extended warranty not honoured

Address:	Mumbai City, Maharashtra, 400086
Website:	Skoda Auto India

On 27-oct-2018 i took my skoda superb car (Purchased in may 2015) to jmd skoda, bhandup for service. The engine malfunction alert light was showing. After diagnosis, i was told that the issue is with cannister and that need to be replaced. As the car is under extended warranty, they will start the replacement procedure for cannister under extended warranty

However, after 4 days i was told that the request for the change of cannister under extended warranty has been rejected and that i have pay from my pocket despite having taken extended warranty from skoda.

I am surprised why the extended warranty which is supposed to cover engine & transmission parts will not cover this? I had purchased this extended warranty from jmd skoda navi mumbai.

Why should the customer suffer like this despite having purchased extended warranty? What is the use of extended warranty in that case?

To summarise:

1. The engine malfunction alert light had appeared – hence it is an engine related problem as per experts (I have verified with external experts on this matter)
2. A faulty part i. E. Cannister had to be replaced as per jmd skoda. This part had a manufacturing defect as informed by jmd and hence needs to be replaced.
3. The above part, since there is a manufacturing defect, is covered by the original warranty. Hence should be covered by extended warranty also.
4. Extended warranty was provided to customer by skoda as an extension of original warranty
5. The engine malfunction alert is an indication that the part is very much part of/connected with the engine function.

How then skoda can reject it as uncovered?

I paid the part replacement bill from my pocket and till now there is no proper response from skoda on why the warranty will not cover this.

Felt cheated and thoroughly disappointed by the unprofessional way in which skoda handled the matter and delayed my car by 10 days and then asked me to pay up the entire bill. All this despite holding a valid extended warranty!!