Skoda India — I am complaining against false promise of four years free service package when I bought the car

Address:

560032

I am filing this complaint against Skoda India and Tafe access Ltd Bangalore.. As I write to you guys about my compaint against skoda, I am deeply saddened and disappointed and feeling deceived. I purchased a Skoda Rapid last year 25-Oct-2017 fromTaffe access St Marks road Bangalore. The sales team made false promise of four year free service without any terms, Now when I visited workshop, they say nothing is updated in their system about this and that I had to nake an additional payment, which was never conveyed to me when I bought the car. Why would I not pay just 10000 more when I can pay 12 lakhs for the car?? Now they are asking me proofs about it.. When I digged more into it, I was shocked to know many customers have same compalint as that of mine. This is clearly a case of cheating / Fraud from the makers of Audi/Skoda. You have no idea how bad name is it getting because of this. I have no hopes that you will be able to solve my issue, but still I wanted you to be aware of whats happening in there.

I raised several complaints to customer care, spoke to shashikanth, Rasool from CRM, nothing helped.

I will surely file a complaint in Consumer court.

Very disappointed Customer.

Mohammed Amir Bagali
Vehicle No- KA 01 - MQ -7102
ph- [protected]