[Resolved]  Skoda India — negligence service provided by viiraaj skoda, which cost me risk of my family lives along with relevant expense

Address:

Pune, Maharashtra, 411014

Please take action ASAP. For your immediate action

Raising this complaint again.

I would like to update as per (Viiraaj Skoda Baner, Pune) had replied stating that "I requested them to check Timing Belt and as per their diagnosis they found it OK, which is totally illogical.

The timing belt can not be broken in any case like this, as it was changed on 90000 KM as per schedule and car is only 111198 KM, driven till now, So there no possibility of breaking of it in 20000 KM
As per Skoda India statement : If we are changing the Water Pump of car, then it is always mandatory to change the Timing Belt too, still Viiraaj Skoda did not change it.

So this is a clear indication of Negligence Service provided by Viiraaj Skoda and they have to bear all consequences of this, as I will not take any action item on me, as I already gone through life risk of my family and mine, which some how we survived because this incident did not happened in high speed or on 4 Lane highway or on Mountains roads which might had caused serious injuries to my family.

Putting below some questions to be answered along with some additional points.

1. If some mishappening or accident would had happened, then who was the responsible for that, as I was travelling with my family and was on highway ?
2. My family and me was put into Life risk, which could had caused a serious consequences if this would had happened on 4 Lane Highway or Mountain Roads.
3. Why did not my TIMING BELT was changed when I specifically requested to check it and replace it with the new one ?
4. TIMING BELT broke in running, the Engine gets jammed and there was the possibility of Accident.
5. Timing Belt was changed on 90000 kms and currently my car is running at 111198.
6. On 17th-Sep-2017, I received my car with the paid service done, Alternator Belt changed, Coolant Pump changed and Timing belt not changed as it was fine (stated by the Viiraaj Skoda Service Center).

This is the case of very irresponsible and negligence act taken by Skoda Viiraaj Service Center, Baner, Pune after informing each circumstances and issues by me as a customer about the car UP 14 BP 3800.

There was the issue of Coolant leakage in my car for which I contacted Viiraaj Skoda Baner, Pune and handover my car to them( Mr Datta - [protected] ) on 12th-September-2017 for the replace/change of coolant pump along with the paid regular service too.

I specially informed them/him along with coolant issue and paid service that, please do check TIMING BELT and ALTERNATOR BELT and see, there should not be any issue in them and if you found any issue in either of them, then please replace it with the new one.

They took below actions :
1. New Coolant Pump got installed.
2. New ALTERNATOR BELT got installed.
3. Paid Service was done.
4. No Issue found in TIMING BELT, as per their statement.
5. My car was handover to me on 17th-Sep-2017.

Now, the problem get started on 30-Sep-2017, I was driving with family from Pune to Ganpatipule and in between my car was broken down near by Karad due to breakage of TIMING BELT in running.

As of now, I spoke to Wasim ([protected]) Advisor in Kolhapur Service Center, he said he will be checking my car and he said that there could be the possibility of below things :
1. Breaking of TIMING BELT.
2. Engine Valve breakages.
3. Rocker Breakage.
4. CramShaft Breakage.
5. Expense of 1.5 lacs

I hope you understand that how much of pain and suffering my family went through. It's totally inappropriate, irresponsible and negligence act and behavior done by Viiraaj Skoda Baner, Pune. If they would had checked my TIMING BELT
as I requested by me, then my family and I would had not faced these problems.

Kindly take an immediate impactful and action in
resolving all of my car's issues as soon as possible.

I hope you will understand as this kind of services given by Viiraaj Skoda seriously brings down the name of Renowned Skoda.

Note : I would not bear any charges in resolving my car's issue.

Thanks
Varun
[protected]