[Resolved] Skoda India — performance of my skoda rapid bought in 2016 | |||
I have bought skoda rapid style plus 1.5 tdi cr at in march 2016. Since the date i have bought, i am continuously facing one or other issue with the vehicle. Vehicle must have gone to service center 10 times from the date of purchase - first time the rear glass was broken of it's own and service engineer also was not able to explain what could be the reason. - some software problem came and ac stopped working - replaced rear glass came out of it;s own again and service engineer again was blank and has no explanation or reason, what said it might be fixed properly - rat bite in car - gone for servicing - again rat bite in car - within 3 days after coming from service centre, car was not starting. I called the service engineer and he asked me to approach rsa. I got rsa support in 3 hours. Guy came and started my car with alternate battery and asked me to run for 4-5 kms and it will be fine. - next day morning again car was not starting, after 2 days service engineer picked the call and said that you battery might have worn out. When i asked for warranty, he said warranty for battery was only for 1 year. I called to rsa to register the complain and the call center guy informed that the vehicle is registered in name of some prateek gandhi. And refused to take the complaint. This is the high time now and i am completely fed-up with the pathetic performance of the vehicle and service support. I am surprised to see such performance of a skoda vehicle now feel like cheated after buying this. Missed to mention that even the sales accessories committed at the time of sale was not given with delivery. Want to get in touch with some senior executive of skoda to resolve all this for all. Abhishek jaiswal [protected] [protected] Vehicle reg: mh47 k 2847 Was this information helpful? | |||
Nov 9, 2017 Complaint marked as Resolved Skoda India customer support has been notified about the posted complaint. Verified Support Oct 09, 2017 Skoda India Customer Care's response Dear Abhishek, Kindly share your dealership name and its details. Accordingly we will have our service representatives connect with you. Regards, Skoda India | |||
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1800 209 4646
1800 102 6464
A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
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And every time vehicle has gone to Autobahn Enterprises Pvt. Ltd., Goregaon East, Mumbai service center.
Below is the details with people I have dealt with
1. Sales Rep at the time of buying the vehicle: Niketu Desai
2. First 2-3 times at Goregaon Service Center: Aniket[protected]
3. From last couple of times in Goregaon Service Center: Anuj( [protected]/[protected])
4. Service executive at Goregaon Service Center to whom I have escalated the issue but didn't received any positive response rather fake statements: Farooq Syed([protected]) - He even didn't shown the courtesy to call and understand the conern.
5. Sales person of Autobahn Andheri to whom I have escalated the issue and dropped email as well but he too has not reverted back and stopped picking the call: Bikash Pandey([protected])
It's been 10 days now my vehicle is standing in non-running condition but no one from SKODA is bothered to resolve the problem.
Day by day I am losing my confidence in the service levels of SKODA!!
Abhishek
[protected]