Skoda India — poor customer service, warranty repairs

I own a Skoda Rapid 1.5 TDI, 2018 model.- Registration No: GA 04 E 3568.

In June 2020, My car started showing ABS sensor Warning- I reported the matter to local Dealer Priority Auto, after examining the car they said the sensors have malfunctioned, and that the spares are not available.- It is ok to drive the car still.
I continued to drive the car, and also follow up- Sensors were not arranged for next 2 months. Frustrated I escalated the matter to SKODA Customer Car, then someone woke up and they made arrangements to replace the sensors, and finally the sensors were replaced in Nov 2020. Till then I was forced to drive the car without this "so called" safety feature of the Car.
This year in Sep 2021, my car again started showing ABS warning. So I reported the same to the dealer- Again the same answer like previous incident- Spares are not available, it is OK to drive the Car.
This time though, within couple of weeks, I started seeing some more warnings on the dash board- Power Steering was not operating properly, Braking was very poor, and Pick dropped significantly.
I reported the issues to dealer- they gave me an appointment after 10 days saying they did not have a slot.
On 4th October I took the Car to dealer's workshop which is 45 kms away from my house. After examining the car- they said there was a leakage in the coolant pump, which would need a replacement. and since the Car was under warranty they would require 2 weeks to complete the formalities, after that the part would be dispatched and replaced. They asked me to keep the vehicle in their workshop- no stand by car was provided to me as they did not have one!
After 3-4 days of follow up as I was not getting a satisfactory response from the dealer, I wrote to SKODA Customer Care- They responded with a standard sugar coated email- But no concrete actions. This time though they asked the dealer to provide me a standby Car- I couldn't collect the same as I did not have anything to commute!

Since last 2 weeks, I am continuously following to understand the status- Dealer does not have a clear date of completing the repairs, and Customer Service team chooses to avoid my calls/emails.

Its almost 15 days now my Car is under break down, and I do not know when it will be repaired.

Few Points to note:

1) It is a know fact that all Skoda cars are prone to ABS sensor failures in monsoon. Why they do not make necessary stocking arrangements for the replacement? Why Customers are forced to drive the cars without ABS utility in case of these failures?

2) Why the break downs under Warranty not attended with utmost care and Speed? Why Customers have to wait for 3-4 weeks for simple spare replacements only because the Internal warranty process of SKODA is so tedious?

3) SKODA Customer Service team is extremely poor when it comes to resolving Customer Complaints in a timely manner. Secondly they do not provided any escalation to next level!

Its a very frustrating experience to own a SKODA car in India due to their 1) very poor Customer Service 2) timely availability of Warranty spares 3) Delays in attending Warranty Issues.

I am not sure- writing to this forum will solve my problem- But at least it will spread awareness!
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