Skoda India — poor service and non availability of parts

Address:

Priority Skoda workshop

I am a owner of skoda rapid diesel (Dsg auto) car. My car is 3 about three years old. I the first week of september 2019 abs sensors of my car (3 in numbers) had failed, when i visited the skoda workshop which is situated in verna industrial estate, verna, south goa (In the first week of september 2019) i was told that the abs sensors for skoda rapid are not available and they require some time to order and get them.

Meanwhile i was enquiring about the availability of the abs sensors after every 3-4 days, in the month of november i. E.in the second week, i finally met with accident and the sole reason for this accident was failure of abs sensors which were unavailable with the workshop for about 1 and half months.

Now my car is lying with the above said skoda workshop for about a month due to unavailability of rear body parts of rapid car for repairs.

This is a humiliating and unacceptable situation which skoda puts their customers to suffer for.

Lastly i compromised and asked for a substitute car. Very sad to say that the skoda workshop is also not having any substitute service car to provide it for its customers who are getting suffers for such an irregularity of the company.

Henceforth i will never buy skoda car and will not even suggest anyone to buy.