[Resolved]  Skoda India — Poor service

Address:

Hyderabad, Andhra Pradesh, 500018

This is raghu owning skoda laura wuth registration number ap09bz0436. I am writing this with very very disappointment, talking to center head who doesn't understand what customer is trying to tell and doesn't listen to understand the issue.

Issue: my vehicle was given for general service on saturday 3rd june. It was told me that there are several parts need to be replaced on 3rd june and given approval to go ahead. Since then the status was informed and when i called the concerned person for the update. I happened to know that the fly wheel is bad and need to replaced on which is under warranty. It was told to me that several emails have been sent to skoda for approvals and they had some challenges in getting approvals from skoda - not sure about the challenges here. Later on 5th and 6th june, none of them called me to update the status and keep telling that i can collect the vehicle on 5th and today is 6th june, my vehicle is not ready. I lost my business for two days with out my car.

I spoke to kishore, who is the head of the sr nagar branch in hyderabad. He postponed one more day that is tomorrow 7th june, i lost my business for three days with wrong promise made by the people in service center.

I am not happy with the service, why do i need to pay service charges with three days of business impact to me?

Hope this will be addressed by tomorrow before i receive my car.

Regards,
Raghu.
Mobile:[protected]