[Resolved]  Skoda India — problem in gearbox due to faulty replacement by service centre

Address:

Mumbai City, Maharashtra, 400088

I was on my way back from kaas plateau, satara, maharashtra to pune on october 01, 2017 when my car started giving some whistling sound when accelerated on 2nd and 5th gear. After some time, i felt a jerk in the car and i stopped the car. When i restarted the car, a sound started coming from the car and the gear was difficult to be moved. I moved the car in the side lane of the highway and then got my car towed to pune. I called the skoda breakdown assistance for assistance but i was informed that my roadside assistance package has expired and i ned to pay about 9500 rupees to get my car towed to pune which was about 80km away. I then got my car towed all the way to pune through a private crane service which cost me 6000/- rupees. I drooped the car at the skoda service centre in baner, pune and handed over the car to the security manager
Next day was october 02, 2017 which was a holiday and the service centre was closed. I visited the centre and talked over to floor manager. As i am based in mumbai so i returned to mumbai on october 02, 2017.
After that the next day, october 03, the service center people said that they have huge pile up today due to holidays so they could not see my car. The floor manager confirmed to me that they have physically checked the car and there was no physical damage. The next day on october 04, i got a sms that my car has been received in the service centre.in the evening i called again and it was conveyed that they are analyzing the problem and they will let me know.
On october 05, service adviser was appointed. I was told that the analysis is going on and they are not able to figure out what is the problem and they have sent photos to skoda india for guidance.
On october 06, i was told that the problem is in gear box. Apparently, the clutch plate and pressure plates were replaced in autobahn skoda service centre, sewri mumbai some 3 months back. They said that the problem has arisen due to faulty replacement of the clutch plate and the pressure plates and they are in talks with the sewri workshop. The jack on the clutch plate and pressure plate has come out and has broken the gear box and caused oil spill which has resulted in the problem.
On october 07, i again inquired then they said that the dealer will bear the cost of replacement which will be around 4 lakhs and i have not to pay anything as the dealer will bear the cost and i will be updated on monday about the same.
On october 09, when i called again, i was told that they have got no response from sewri service centre and they are awaiting same and their mails have also not been responded.
October 10, also i did not received any satisfactory reply from the service centre and i was told that the sewri manager have not replied.
October 11, i again called the service centre. The service centre manager told me that the gear box needs to be replaced and the cost would be around 3.90 lakhs. I asked regarding the expenses being born by the dealer. He said that since the car has run about 4900 kms after the repair work hence the same cannot be said about the clutch plate repair work problem. They said that what is best possible they will let me know. My car is in extended warranty and they said it is third party insurance so they have to see what is covered and what can be done for it and i will be updated after 2 days.
I am writing it here due to the fact is that i am at all not satisfied with the replies. I am just wondering that when skoda handed me over the new car then there was no such issue of any part of the clutch plate coming out and damaging the gear box even when the car ran about 22000 kms. This problem has arisen only after about 5000 kms when the clutch plate was changed by the service centre 3 months back. It means that the work was not done satisfactorily.
As an aggrieved customer, i would like you to please pursue my issue on a priority basis as i am facing these hardships without any fault of mine. Skoda is a world renowned name and such instances will only mar the reputation of the company. I have already mailed to customer care at skoda and also raised the concern on their on-line portal but i have not received any response. I request skoda to look into the case and help me out of this situation.

My car is in extended warranty. I also request you to provide me with a replacement vehicle for the time-being until my car is not repaired as i have to daily shell out about 1000 rupees towards taxi fares. Also the inconvenience part is huge.in the midst of a dark night i have to get my car towed alone with my wife. Then i have to come back to mumbai by bus and shell out extra money without any fault. I have maintained my car well and also i have taken amc with autobahn. These things are not acceptable. I request you to immediately get my car repaired and provide me with a replacement vehicle and reimburse my overhead expenses due to the poor service quality of your dealers.