[Resolved]  Skoda India Pvt Ltd — Cheating and no service support

Address:

Gurgaon, Haryana

Hi, For last 3 months I am suffering with cheating & pathetic service support from Skoda India. I own a Skoda Rapid Car (HR26 BS 8832) which I bought in June 2012. While on 3rd Sep 2013 I was driving from Gurgaon to Guna (MP) I met with an accident near Shivpuri (Ghaa Ghatt) and my car's chambers got broken, after which next day Skoda road assistance team picked up my car and dropped it to nearest dealer in Agra " Sheil Venture", where after keeping my car for more than 25 days they handed over it to me by certifying that its now fully repaired in Agra. But while coming back to Gurgaon in midway I again face a problem in car of pickup, it was not running properly then I called concern person in Sheil Venture (Skoda Authorised dealer) and after discussing with him, where concern person suggested its now better to show my car to local Gurgaon dealer rather than coming back all the way. I drove to Gurgaon cautiously and reached late night. Next day morning I showed my car to Skoda Gurgaon authorised dealer (Giriraj Motors), where they told my car's Engine & Turbo damaged due to no oil in engine, which was a great surprise as Sheil Venture Skoda dealer has filled 5 litter of engine oil in my car last day only for which even they have charged Rs 5000 to me (mentioned in bill). After which I complained to Skoda customer care (not a single response from them) and to all their team management including their MD Sudhir Rao and doing so for last 2 months but no response from Skoda team, even when after all my efforts I met their area service manager Pingal Gupta, he told me Skoda has no role in it and not going to support. As I have to deal with dealer only. Even he has threaten me if I again follow up then it will not be good for me. Then when I escalated it to their Global Chairman I got a response from Skoda that will try to resolve my problem but they never given me details what they are going to do. Even that time also they are just behaving in very ridiculous way mentioned all nonsen fact and figures. Till date they have never reverted back to me and Agara dealer has not a signle time contacted me. My car is still in Gurgaon dealership for last 2 months. Its one of the most pathetic I have seen ever. Thanks Anirudh Singh [protected]