[Resolved] Skoda India — rapid - irresponsible and negligent act taken by, skoda, viiraaj service center baner pune | |||
Hi, This is the case of very irresponsible and negligence act taken by skoda viiraaj service center, baner, pune after informing each circumstances and issues by me as a customer about the car up 14 bp 3800. There was the issue of coolant leakage in my car for which i contacted viiraaj skoda baner, pune and handover my car to them (Mr datta - [protected]) on 12th-september-2017 for the replace/change of coolant pump along with the paid regular service too. I specially informed them/him along with coolant issue and paid service that, please do check timing belt and alternator belt and see, there should not be any issue in them and if you found any issue in either of them, then please replace it with the new one. They took below actions : 1. New coolant pump got installed. 2. New alternator belt got installed. 3. Paid service was done. 4. No issue found in timing belt, as per their statement. 5. My car was handover to me on 17th-sep-2017. Now, the problem get started on 30-sep-2017, i was driving with family from pune to ganpatipule and in between my car was broken down near by karad due to breakage of timing belt in running. I called skoda customer care assistant service they provided me below services thanks to that. 1. Send the car towing machine and took my car near to kolhapur skoda service center. 2. I requested for cab service, however cab driver did not turn up in given eta of 135 mins from @4:15 pm and it was getting late for me, so i took my own cab @6:15 pm. Today, 1st-october-2017, i spoke to wasim ([protected]) advisor in kolhapur service center, he said he will be checking my car and he said that there could be the possibility of below things : 1. Breaking of timing belt. 2. Engine head and valve breakages. I hope you understand that how much of pain and suffering my family went through. It's totally inappropriate, irresponsible and negligence act and behavior done by viiraaj skoda baner, pune. If they would had checked my timing belt As i requested by me, then my family and i would had not faced these problems. Also, seeing all this, skoda cab assistance did not turn up in time, as i was with my family in a middle of highway, a kind of village and we can not wait for cab till 8-9 pm, so we thought of taking own cab as per security reasons. Kindly take an immediate impactful and action in Resolving all of my car's issues as soon as possible also apart from this i request you to please provide me cab facility from my current location ganpatipule to my home, pune as you were not able to provide the cab facility when it was required. I hope you will understand as this kind of services given by viiraaj skoda seriously brings down the name of renowned skoda. Note : i would not bear any charges in resolving my car's issue. Do call me for any query/update. Thanks Was this information helpful? | |||
Nov 3, 2017 Complaint marked as Resolved Skoda India customer support has been notified about the posted complaint. Verified Support Oct 03, 2017 Skoda India Customer Care's response Dear Customer, Kindly share your name, car registration number and contact details. Accordingly we will have our service representatives connect with you. Regards, Skoda India | |||
Add a Comment | |||
60%
Complaints
1236
Pending
0
Resolved
732
1800 209 4646
1800 102 6464
A-1 / 1, M.I.D.C., Five Star Industrial Area, Shendra, Aurangabad, Maharashtra, India - 431 201
View all Skoda India contact information
Post your Comment