Respected Sir / Ma'am
In the above subject, I would like to inform you that I purchased a Slavia on 17th April 2023 from Shaisha Motos pvt ltd, Jaipur Rajasthan.
My car got into an accident on 02nd May 2023 around 03.00 am on Jaipur - Delhi highway. By god's sake, no casualty happened, but my car was badly damaged.
My car reached Skoda Workshop Jaipur on 02nd May 2023 only and after that, I am facing these problems from their side: -
When that accident happened there were two doors damaged on the left side but when the car reached the workshop there were three doors damaged. How did happen?
We completed our all formalities on 3rd May 2023, which was demanded by the service center. They gave us approx. 15 days to deliver our car after all repairs & paperwork are done. But now on 19th May, they don't have at least a date that when they will deliver our car.
When we purchased this car, we made only one visit to your dealership & booked this car within one hour only and only because of the name " SKODA" behind this. I never assumed what kind of support I would get come in the future.
It's very strange to get this type of treatment from your employees.
whenever I called your employees in the last some days, they always said they will update in reverse call & call back never come.
2nd thing they said some parts are not in stock and they are unable to find them from another workshop as well.
Really,
Skoda doesn't have the required parts of the car in case of an accident.
If you do not have sufficient parts for a car, then why are you selling it?
Do you have not any responsibility after selling your car?
Your service center staff made pressure on us for the signing format which was supposed to sign at the time of delivery.
Your roadside assistance company broke our car gate at the time of pickup from the accident site. Then why they left one door? They could break that too as well.
We have been communicating with Mr. Banwari from the Service center then we go to Mr. Arvind for asking him when I will get my car on 17th May. But I did not get to know when that " Part " will come & when I will get my car back.
Now I am thinking that why I purchased a car from your brand " Skoda".
This incident makes me believe that we should purchase a car from Hyundai or Maruti or Mahindra because they don't have this part problem & this kind o[censored]nprofessional behavior of their employee.
I would never suggest to anyone about your brand.
I am a senior manager at govt bank, I belong to Jaipur my posting is Sikar. I have to travel 200 km per day for my job. This car was not for home decoration that was my necessity but now I don't have even a date when I will get this. How many days do I have to suffer?
I am very disappointed with my decision to purchase a SKODA car.
Alka Meena
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