[Resolved]  Skoda India — Service complaint: it's been 5 days and i havent got my car back

Address:

Gurgaon, Haryana, 122002

Hi škoda india team, writing this in great dismay. My skoda rapid ch01ar7877 went for service to giriraj motors, gurgaon on monday, 30th may. And it is still lying with the service center and there is no communication when will i get it back. To tell you the whole story, i gave it for service on monday, an engineer called me in afternoon saying that 3 parts are not working (Map sensor, some wiring and another small part) that needs to be changed, worth 10, 000 rs. As two parts were not with service center, i told him i will get it done next week when all parts arrive. I realized the same evening that my car is in extended warranty and i called them back. They said they will put my case for warranty. Yesterday they told me that these parts are working fine, and just a wiring needs to be changed. So either they were lying earlier to unnecessarily sell me spare parts or they are lying now that the things are working fine because the onus of parts have been shifted to them now. And its been 5 days that i haven't got my car back, neither they call me to give me an update. This is really bad customer service and i would request you to look into it immediately and get back to me. Thanks