Skoda India — Service from Tafe access

Hello Skoda,

I am writing this after multiple calls and emails with Tafe access limited.
My car was met with an accident when left for servicing and the loaner vehicle was not arranged for us on time, we needed a vehicle to send my parents to native.
We really had a tough time sending them back.
Now Tafe access is asking for my details to claim internal insurance
But they are not giving any reason for not arranging a loaner vehicle for my parents to get back to their native
We were not even informed that the loaner vehicle was not arranged.
My experience with Tafe access has been worst.
1.In 2018 My car broke down in a highway when it had been only 13 hours since I got it Tafe access service centre after service and when I spoke about this the GM says ‘ITS A MACHINE IT BREAKSDOWN’
Atleast this is not we accept after we get our SKODA car from servicing

2. In 2019 I left for my new skoda Rapid for 1st service I had chosen pick up and drop service for my car.
After the service while on the way back the driver called saying there is no petrol in the car!
Is this how they deliver the car post service?
When we question they say SORRY and apologise.
We have excused them also every time

So this is the 3rd time I have an issue in Tafe access service centre.
Even this time they are saying sorry and when I am asking them to give me clarity about the accident and about not providing loaner vehicle on time they are just forcing me to give them by documents to claim insurance.
They are asking me close this issue and not drag it which is very rude.
They are only pressurising me to send my documents and asking me to resolve this issue as soon as possible as I am only dragging it everyday.
Don’t I have a right to know what happened to my car and who hit my car?
After all i have bought it in my hard earned money.
Hoping some help from skoda.
Thank you

My car met with an accident when left for servicing