[Resolved]  Skoda India — Service Issue

Address:

Bangalore, Karnataka

Service: On 25th August while returning back from work something hit at the bottom of my vehicle. After reaching my parking lot I noticed that Engine oil was leaking (lucky that engine did not get seized since i was around 2KM away from home). Next morning on 26th August I towed the vehicle to workshop (Vinayaka Skoda KR Puram). They said Oil sump is damaged and has to be replaced and gave me a rough estimate of around Rs. 20 K and if I claim insurance it will take around 5 days time to get the vehicle back after repair. On 27th August I filled up the insurance claim form and registered for claim number myself so that they don’t delay in claim process. On 28th Insurance people visited workshop for inspection. I called the workshop on 30th to know the delivery date. They told me it will be delivered on 3rd September. Today when I called they are telling they have placed an order for the Oil Sump and tomorrow on 4th September they can tell me if the part is available in Noida or not and it will take around 10-12 days to reach their workshop and after that they can start the work. If stock is not available in Noida then they have to import it from Czechoslovakia and it can take a month’s time also. It was a biggest shock for me. All these days I was hearing about poor after sales service of Skoda and now got a chance to experience it.