[Resolved]  Skoda India — Skoda fabia 2008 model part pricing is 4 times higher compared to subsequent fabia model launched in india

Hi Team

Had this strange issue that whatever skoda-fabia part I need to purchase today to keep my Car in good shape is approx 4 times higher in pricing when compared to same parts and car model which were launched after 2008 i.e. which were either assembled at there Aurangabad facility.
Company is saying that this is happening because for fabia-1.2 (India assembled) they have a local vendor network but for fabia-1.4 they don't have same and hence they have to import its each part and hence a huge discrepancy in prices.
So much that for instance
a. My car's left front passenger window motor costs 18, 000 rupees.
b. My car's front A.C. fan costs 18, 000 rupees.
c. In very recent observation the front axle pair of My car is costing a whooping 52000/- rupees when surprisingly same part of Fabia-1.2 is costing only 12, 000/-

This clearly reflects companies insensitivity towards the customers who were the first one to embrace their product when it launched in India and now they are paying for their decision of purchasing a skoda.
It also glaringly underlines companies inefficient planning when they build up a network for lesser pricer model but didn't thought about existing customers who bought the very initial launched imported variants.

Even as of today also company only have Rapid with local part manufacturer while all its other variants are must be getting imported parts and hence its my sincere advice to all forum user that they should think twice while going for Skoda just preferring the Book's cover no doubt they have solid, robust car with good handling and driving experience but these problems in there service department may really hurt badly.

My appeal to anybody from skoda who is taking a note of this forum is that kindly provide a customer right safeguard plan to those customers who feel cheated when they see same part of their car priced at 1/4th of what they are paying.
Either company should have kept all on same platform by ensuring same quality or if they had subsequent variants local network developed then why didn't same was applied to existing older customers, don't they too deserve right to get the advantage company providing to upcoming customers.
Isn't company policy skewed and flawed here
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Jul 7, 2017
Complaint marked as Resolved 
Skoda India customer support has been notified about the posted complaint.
Verified Support
May 24, 2017
Skoda India Customer Care's response
Dear Customer,

Kindly share your name, car registration number, contact details, dealership name and its details. Accordingly we will have our service representatives connect with you.

Regards,
Skoda India
May 25, 2017
Updated by mircarenthusiast
Hi Team

Name:-Puneet Mirdha, Skoda Fabia, registration Number DL9CQ 6479

Note Dealership is already aware of My case its Jai Cars Jodhpur

Kindly help me get escalation matrix of concerned people in India. I have tried escalation on various fronts but no body seem to be bother enough to give a call and try understand my complete problem and provide befitting resolution

This is out rightly ridiculous to expect customer spending 40, 000 INR/- more than what what other fabia owners are paying despite having same car and just making a fool of himself. Also with my car being already 9 years old this is not only increasing my car's cost of ownership.
Also If i want to sell it first I have to get this car fixed and if I have to fix it with what amount company is asking there is no way I can get any thing added in my car resale.

If Skoda even care an iota of customers I am also ready to sell this car to company for feasible market price and buy a new Rapid but there has to be someone to listen FIRST.
May 30, 2017
Updated by mircarenthusiast
No Body yet gave a call from skoda to understand the matter let aside resolving it.
Haven't have seen any car company treating it's customer the way skoda India
Guess they are indifferent of how customer should be treated once they have sell their vehicle. No issues I have been till date able to deter approx 5-10 persons who intended to go for skoda rapid based on the experience I have had.
And similarly I intend to keep on the Job.
As a skoda customer the very first feedback someone seeks is"how is the car" and I have nothing else to say but share this bitter experience.
Jun 03, 2017
Updated by mircarenthusiast
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