Skoda India — skoda maintenance package

Address:

Pune, Maharashtra, 411045

My self dr harshal shinde and i own a skoda rapid registration no. Mh 12 qm 2728, may 2018.
I was enrolled for 4 year smp package at that point of time through the dealer ethix skoda, bhandarkar road, pune.
The dearler no longer exists. The dealership was taken over by garve skoda.
During my last service i had to face issue because my car was not registered in the system for smp and i was under continuous follow up with mr praful nerker (Manager), mrs. Daya maskare (Customer relation officer), and mrs. Kavita (Sales executive) of ethix skoda and garve skoda.
I had to keep my car for 8 to 10 days in service centre until the issue was sorted. I was assured that i will not have to face the issue while next servicing.
My second car servicing is due and i when i called to book appointment i was told that there is no such package registered in system and i will have to pay for the service.

This is extremely disappointing and bad service by team skoda.. I have to go through so much of trouble because of the dealership switch. Not only me but other customers are also facing the same issues of smp as per my knowledge.