Skoda India — skoda maintenance package issue 2

Address:

No 805, The Reverie, FL 1 PL 143 & 186, Bhandarkar Rd, Pune, Maharashtra 411004, 411004

My self biswait mohanty and i own a skoda rapid for my wife registration no. Mh 12 rf 6010, 20 jan 2019.
I was enrolled for 4 year smp package at that point of time through the dealer ethix skoda, bhandarkar road, pune.
The dearler no longer exists. The dealership was taken over by garve skoda.
During my last service i had to face issue because my car was not registered in the system for smp and i was under continuous follow up with manager of ethix skoda and garve skoda.
My car 1st service is due now. Please help me to sort this issue asap.
When i called to book appointment i was told that there is no such package registered in system and i will have to pay for the service.

Dr harshal shinde had the same issue.

https://www.consumercomplaints.inskoda-india-skoda-maintenance-package-c2539276
This is extremely disappointing and bad service by team skoda.. I have to go through so much of trouble because of the dealership switch. Not only me but other customers are also facing the same issues of smp as per my knowledge.