Skoda India — skoda rapid | deficiency in service | defective product

Address:

Super A3 & A4, Guindy Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, Chennai, Tamil Nadu

I had purchased skoda rapid, diesel top end on november 14, 2019, and the car has covered 4700kms till date.
From the date of purchase my car is erratically pulling towards left, on straight roads.

So far i’ve paid multiple visits to gurudev skoda, guindy, and had them acknowledge the issue with no solutions till date.

Job card date: 22 november 2019
Job card# 05463: 393 kms

Job card date: 31 december 2019
Job card# 055368: 2027 kms

Job card date: 21 january 2020
Job card# 055669: 3599 kms

During the last visit (21 jan 2020), gurudev skoda, guindy, arranged a team from skoda pune, to inspect my car.

According to their instructions, the front suspension setup was removed and re-installed with a bush to get rid of grinding noise from steering.
The grinding noise is gone, but car still pulls towards left.

My question
Was this procedure not followed in the factory during build of the car?

The service team (From technician to manager), says, it’s normal for a car to slightly pull towards left, but i disagree with them, as other cars which i drive runs perfect maintaining a straight track.

Also i find defects in the car, which was discussed with the service team, but not addressed.

The service team does not listen to the customer, nor understand the root cause of the problem. Rather say this is normal comparing to another problematic car.
Their final report indicates that the car runs fine on paper, but not in real world conditions.

End result, nasty scratches on alloy wheels in the name of wheel alignment with fuel expenses to the customer in the name of test drives.

Having spent 14 lakhs buying a new car i don’t enjoy the defective product, as it causes severe pain on my shoulder.

Need the team concerned to address the issue.