[Resolved]  Skoda India — Skoda Rapid poor after sales service

Address:

New Delhi, Delhi

This is in regards to bitter experience I have had for my vehicle – Skoda Rapid bearing registration no. DL 6CM 2821 in regards to invoice no. DEL[protected] Here is the customer ordeal: On 1st May, 2015 evening, my Skoda Rapid failed to start. Even Skoda on-road help line couldn’t help in any way and I had to tow the car to my residence. I reach Skoda service center (Fahrenheit automobiles) early morning after towing the vehicle again to resolve the issue. To my surprise, I was shockingly told that fuel pump needs to be replaced and was given an estimate of 9, 000 INR + taxes. When I enquired about the reason for such failure, service manager (Mr. Rajat) was unable to give me a concrete answer and told me that this happens to be a 1 in 45, 000 cars case (apart from being unique). I drilled deeper at the time of invoicing and asked him to furnish a technical reason for such a failure as I have been servicing my vehicle on time and clocked only 25, 909 kms in last 2.5 years. I got an answer that I should have asked this at the time of estimate and Skoda would have done a 16 step test to analyze the situation. This exercise would take approximately a week’s time. Does Skoda really think I grow money on trees and have all time in this world (only for Skoda)? As perceived, Skoda pumps out money in after-sales seems to be true. After banging my head with him for more than 3 hours and escalating the issue, I got a 10% discount on labour charges. Expectation : Since Skoda isn’t clear about the reason for failure of fuel pump and this is such a unique case (1 in 45, 000), kindly replace the fuel pump under warranty. I want a credit/ cash voucher of 7, 708 INR along with two-way towing charges i.e. 5000 INR i.e. a total of 12, 708