Skoda India — skoda rapid service issues with vinayak skoda

Address:

Bangalore, Karnataka, 560045

Respected sir,

I had given my skoda rapid for first service (15000kms) on 31st march 2018 to vinayak skoda okhlipuram service center. Along with kilometer service i had below concerns as well

 (1) front right headlight has fungus formation.
 (2) breaking issue (Shivering while applying brake on 80+kms/hr speed)
 (3) missing in acceleration
 (4) ecm lock has broken

(1) front right headlight has fungus formation
For the first issue service advisor (Mr:aravind) said car has to be left in showroom for three days for getting approval from skoda to replace the headlight under warranty. I have been following-up with mr:aravind on this, he kept on saying that they haven’t got the approval from skoda and they are still waiting on for the approval. Since all the all the necessary requests are in place for the warranty approval, they have delivered the car on 2nd april saying once they get the approval i just have to go there to get the headlight replaced. From 2nd april to till date i have been calling mr:aravind and his manager for the same issue. Recently, they have asked me to leave the car for another 3 days for raising new request with skoda. When i ask about the old request they don’t have any answer. From past three days none of them are responding to my calls.

(2) breaking issue (Shivering while applying brake on 80+kms/hr speed),
(3) missing in acceleration
When i collected the vehicle from vinayak skoda okhlipuram service center on on 2nd april, i was told that you had carried out a “full service”, had diagnosed all the above mentioned issues. On 3rd april, very next days after the service, the vehicle developed serious faults, rendering the vehicle unfit to drive. When i contacted the service center with the above complaint, they asked me to hold on until they get the approval for the headlight issue (Which is not happened from past 90days)

(4) ecm lock has broken
Since they did not have the parts ready, i have been told that they have placed order for the parts and as soon as the parts is arrived it will be replaced. I have never got any follow-up calls on this as well.

When the car was delivered after the service, i have noticed multiple scratches on front and back bumper. Car was not washed using water after the service it was just rubbed with cloth. When i went to pick up the car, car was parked outside of the showroom by opening all the windows and the flip keys were just thrown on the bonnet. I have mentioned the same in the feedback book as well (I am not sure what are they going to do with the feedback though). I am very disappointed by the laid back attitude of vinayak skoda. Your dealer is tarnishing skoda's image severely, and even though i like the car and the brand, but due to such pathetic service, i don't think i'll be recommending skoda to anybody if it continues in the same way. I would appreciate it if you could organize to fix the problems asap. As i am sure you can appreciate, i rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, i will consider taking further action to resolve the complaints.

Thanks,
Nithin