Skoda India — skoda rapid service pack

Address:

B 307, Century Marvel Apartments, Vayunanda layout, Bangalore, Karnataka, 560024

I picked a skoda rapid at vinayak skoda in december 2018. During the buying process we were told its of no importance of buying the service pack. Later in jan 2019 during the service camp, advisors told us to take the service pack, they gave us the link to make the payment, but the link did not work. The vehicle had some noise for which had to visit the service center, post service, got a mail from the service centre asking us to take the service package at the earliest. Upon visiting the showroom again we are told its not required. Upon writing to skoda, we get a response that we can't avail it was to be bought within 30 days.

Now as a customer i find my self to have been misguided and cheated.

Kindly help me avail the service pack.

I had attached all the proofs of the link that i received which didn't work and also mail from the service centre.

Regards

Mathew