Skoda India — skoda rapid tdi - emission and coil

Address:

Mahadevapura, Bangalore, 560036

Hello,

Couple of weeks before, around 6:30 pm, i was driving my skoda rapid 1.6 tdi which i bought on may 2012, suddenly started shaking and there was a light blinking, which i suppose is emission and coil" indicator. Got really scared as i was accompanied with kids and family. Remembering a case of engine burning, i had to stop the car, book uber for my family to return back to home.

When i tried to reach skoda support number which i found from the website, there is no answer. Then i tried to reach a person from where we bought the car, he suggested me that there is some issue in sensor, you can drive the car back home. But, i don't want to and googled for breakdown services, found a company called breakdown service and called them, you know they reached the spot in 15-20 minutes, that is the customer service, he did analyse and gave a temporary remedy, he touched few sensors guessing there could be loose connection and then he reset the battery and tried moving the vehicle, those issues were not there and suggested me to go back home and try for servicing next day.

The next day i was occupied and i had to travel mostly for the next two weeks and not had time to take the car to the skoda service station.

Yesterday i had to drop my kids and wife to their respective schools (All are in 3 different school), just thought of trying the car, hardly after 100 metres same problem occurred, had to find alternate ways for them to reach their school, drove back to my apartment and parked the car (Luckily i was not stuck in the middle of the road or far from home)

This time i googled and called vinayak skoda service centre instead of calling toll free number which i'm quite sure about their response. The receptionist is kind enough to connect me with the advisor, who suggested me to tow the car to their service station.

Now all bad service attitude began after reaching the service station. Met an advisor who asked to leave the vehicle and go back home, we will diagnose and call for for part replacements. After literally forcing him, he got into the car, saw the light glowing and switched off the car, he did not even move the car an inch for diagnosing and immediately asked me to leave for home : (. I got quizzed and said, you please diagnose and tell me what the problem is, then he said, guys are in lunch. I said ok fine, let me (And my friend) also go for lunch and come back and told him i'm ready to wait.

Then he asked us to come back by 2:30 pm, we left for lunch, around 2:20 pm, he called me and said, today we can't diagnose as we are busy and asked me to go back. I told him lets discuss and i reached there around 2:30 pm. Again he started telling me they can't diagnose today, i had to ask him, then why you asked to tow today, when i called your person around 11:00 am? I had to escalate to his next level person, who initially disagreed to diagnose. Then i had to show him my call register of my mobile phone. I spent rs 2000/- to tow and should i again come tomorrow. Finally after lot of no, no and no, yes came. The started the diagnosing sw, no results.

The advisor came and told, by using multimeter, they found it is the issue in fuel injector on one of the cylinder and must replace it and it will cost rs 23000/-.

That is a huge bomb to me, the car has been driven close to 80, 000 km and i was shocked to hear there is a problem in the engine. This is purely a design issue. I thought their service were bad all through the years, but it seems their design is also pathetic. They said again, sir you go back home and will call you by end of day tomorrow. I' waiting for today evening and now i know why they insisted me to go back, as they would have thought its easy to say in phone, then in person, may be they are well aware of this issue and this is their strategy to avoid facing face to face.

Shame on skoda...
Bad design, bad car, skoda rapid turning to be their fabia