Skoda India — skoda superb - inferior quality

Address:

Mumbai City, Maharashtra, 400064

This is with reference my skoda superb bearing registration number mh 05 gm 6791 and this car has just done 33000 kms.in last 4 years.

I bought skoda superb from jmd auto navi mumbai in the year 2014. My car is giving a massive problem from day 1 when i bought it (Oct 2014). The said car has been send to your dealership in jmd kandivli work shop (Mahesh – manager) on various occasion starting from 2014, unfortunately for the same issue repeatedly.

Below is the detailed narration of all the episodes:

This car was being timely serviced by jmd authorised dealer in bhandup / kandivli. Records for the same must be available in your database. It seems we were given the delivery of vehicle with inferior quality having lot of faulty defect items inside the car.

- the issue started with the mechatronics failure in jan 2015 which was changed under warranty by your dealer ship it has some suspension related problems. Car has kept at garage for almost 15-20 days. Post this car was running fine for some time.
- un fortunately, again during mid-2015, the clutch problem had cropped up resulting the car to be nothing more than a piece of junk. It’s really shocking that within a year of purchase the clutch has got a problem. This is really ridiculous and never expected from a german brand. Now again the car was bought to your dealer – jmd skoda kandivli. After may follow ups this time again got the issue resolved under warranty. Car has been kept in the dealer location for almost a month.
- again, during sept 2015 car has been sent to jmd for humming / jerking issue which is still not able to resolve by any of jmd technical advisors.
- however, as if the miser of going through mechatronic failure wasn’t enough, we were given the delivery of the vehicle with faulty battery. During may 2016 my car just stopped in the middle of the road and would not start. I had to wait for 4-5 hours to get this vehicle to workshop after jump starting and thank god the battery got finally changed since the car was under warranty, otherwise it would have costed me a lot of money.
- now again in sept 2016, post driving the car for 200 kms. Again there is an issue with the water pump which was got replaced, jerking issue remain constant.
- in jan 2017, there are few electronic sensor parts replaced
- in may 2017, break liner got replaced
- in march 2018, cooling pump got replaced.
- in sept 2018, there is a sudden petrol smell started coming inside the car. Engine spare part was got changed, which was not covered under warranty (Approx. 25000)
- in nov 2018, there is one more engine spare part (Evapcanist) got changed which is not covered under warranty. (Approx.. 12000)

I am sure the above mail has explained the entire scenario and by now you must have gauged our level of misery / inconvenience we have faced because of this car / dealership. This car has been kept more than 120 days at service station for all the above reasons and i am left with no vehicle to travel.
I request you to kindly look into this matter and let us know how to take the same ahead. I surely wouldn't bare any more cost pertaining to any future failure as this car has been faulty since the beginning itself and surely the dealer has been careless / negligent in repairing it in all these years, hence new problem has cropped up as and when it was send to jmd dealer service centre. I would request skoda to replace this car at your cost with immediate effect.

I could have written my misery to haymarket / team bhp / automotive india and let the world know what we have been going through, but i have full faith and trust in skoda india, hence writing to you first to evaluate and help resolve our misery.