Skoda India — Slavia pre booking

Address:

Chennai

I have pre booked Skoda Slavia on 4th December 2021.

I have made online payment for Rs 11, 000/- kindly refer trail mail for the acknowledgment

While booking I choose Gurudev Motors Teynampet Chennai as my dealer.

I have been take tide by the dealer for allotting a vehicle for me till may end

Since I am clueless on my vehicle delivery I have requested the dealer to cancel my booking and refund my payment 11, 000/-

After almost 20 days follow up today I got Rs 10740/-

as my refund amount

When I enquired for balance Rs 260/- dealer has conveyed that they received only 10, 740/- from skoda out of my 11, 000/-

So please check and refund my pending Rs 240 on priority

The same concern has been raised to your customer care email and I got a reply mail saying my dealer will call and sort out the issue

I got a call from dealer but I didn’t get my balance amount.

I have wrote back to your customer care and escalated my concern but there was no response from your customer care

This is how a customer will be treated ? Can you please share me the mail id of next level concern authority who will take this feed back seriously and refund my balance amount