[Resolved] Skoda India — TERRIBLE SERVICE OF JIA AUTO IN KOLKATA | |||
I have bought two skoda suberbs and paid more than 57 lacs downpayment and JIA AUTO services in Kolkata has created nuisance in my life. The car stops automatically even after I paid 20000 for a new fuel pump just two weeks from now. Mr Shobin Roy is of no use and so are the owners. They do not give feedback on time and the parts are never there. I also feel that there is some theft happening in the centres and parts are being misplaced or duplicate stuff is put. I have decided to do a legal case if needed. Kindly ensure that I get my car on time without any monetary or mental headache. Car No - WB06G 4459 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Skoda India customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear PKB12688, We have been conveyed by the service manager that the problem has been resolved. Do let us know if there is any other problem. Thanks, SKODA India
Reply
It has not been a year since my Skoda Superb 4459 had an an issue and I had a terrible experience and I complained to you all. Now, my other Skoda Superb WB06G 7473 was kept by them for mere servicing and after keeping the car for a week which was in healthy condition, when my chauffeur went to JIA AUTO WORKSHOP, the car did not start. They said they need to check the car parts again and then after 2 -3 days, they are saying that our ECM is bad and needs to be replaced and the cost is 2, 20, 000/- . Is this a joke?
When I had sent my car it was completely healthy and had gone for mere servicing and now if the part has gone bad, it has gone bad in the JIA AUTO custody.
I demand it should be replaced immediately and I should not be harassed.
Kindly note that SKODA is such a big company and if it cannot control the Distributors such as JIA AUTO whose integrity is questioned by entire Kolkata, I feel their is something wrong with so called intellectual people of SKODA headquarters.
I need an immediate solution before taking JIA AUTO and SKODA Headquarters to Indian Courts.
Mr Avijit Sinha is our Service Advisor. [protected]
Attached are supporting documents.
Prakash Bachhawat [protected] ([protected]@hotmail.com, [protected]@jbgroup.info)
When I had sent my car it was completely healthy and had gone for mere servicing and now if the part has gone bad, it has gone bad in the JIA AUTO custody.
I demand it should be replaced immediately and I should not be harassed.
Kindly note that SKODA is such a big company and if it cannot control the Distributors such as JIA AUTO whose integrity is questioned by entire Kolkata, I feel their is something wrong with so called intellectual people of SKODA headquarters.
I need an immediate solution before taking JIA AUTO and SKODA Headquarters to Indian Courts.
Mr Avijit Sinha is our Service Advisor. [protected]
Attached are supporting documents.
Prakash Bachhawat [protected] ([protected]@hotmail.com, [protected]@jbgroup.info)
Skoda car which was purchased on 31st March, 2010, from one Jia Auto Sales (P) Ltd., being your authorized dealer and having the following details:
Model: Superb
Registration No: WB06D1702
Chassis No: A300546
Engine No: CDA095220
1. The said car has been suffering a lot of problems and defects for quite some time, from March 2015 till date, and has been sent to Jia Auto Sales (P) Ltd., being the authorized service centre of Skoda Auto, several number of times and every time they had withheld the said car for prolonged period, and then charged exorbitant amounts for the said servicing. Details of the said facts are provided in the annexed letter dated 27/4/2016.
2. Being totally dejected and harassed by the serving of your authorised dealer, Jia Auto Sales (P) Ltd., and totally fed up with the performance of the aforesaid car, we had forwarded you a letter of complaint dated 27/4/2016, and on receipt of our letter, we had been contacted by the General Manager Mr. Tanmoy Mukhopadhya of Jia Auto Sales (P) Ltd., who requested us to give the car to them for servicing and he assured that they will personally look into it that all defects in the said car will be rectified. On such assurance, he took the car from us on 3rd May, 2016.
3. Repeating their past record, they again wrongfully withheld our car from 3rd May 2016 and on 13th May, 2016, Jia Auto Sales (P) Ltd., forwarded a mail, where they stated that they have detected the problems in the said car, and further forwarded an estimated bill of Rs. 23, 945.07/-, which showed that the radiator needs to be replaced.
4. On receipt of the aforesaid mail when the representative of Haridwar Traders. Pvt. Ltd., called up the General Manager of Jia Auto Sales (P) Ltd., on 16/5/2016, and enquired why again a fresh estimation has been forwarded, and why the radiator needs to be replaced now when we had complained regarding the same repeatedly during the last one year, in reply to which, he could not give a proper justification, and avoided the topic by saying he is not aware of the previous servicing which had been done from Jia Auto Sales (P) Ltd. He further stated that mistake has been done from their end, and they did not properly service the said car previously as due care was not provided while servicing before.
5. Further, this time too, Jia Auto Sales (P) Ltd. withheld the car for 11 long days just for checking the defects. During this 11 days and till date i.e for a total of 16 days we again are hiring cars, which is costing us Rs. 375/- approx per hour for 24 hours on a daily basis, coming to a total of Rs. 1, 26, 000/- till date. Like any other Premium car manufacturer Skoda Auto should have either rectified the problem asap or provided a spare car the said GM, Mr. Tanmoy Mukhopadhya, refused to any such facility.
6. Under the aforesaid circumstances, we have well understood the tricks and techniques of Jia Auto Sales (P) Ltd., to fraud their sober customers like us. For the last one year when the said car had faced defects, for which it had to be sent to Jia Auto Sales (P) Ltd., it has not properly serviced the said car, and every time just eye washing us by repairing and replacing the ancillary parts without looking into the actual problem and repairing the defects, they have robbed us of exorbitant amounts. After a detailed discussion with the General Manager of Jia Auto Sales (P) Ltd., who during the said conversation, confessed himself that the said car was not duly and properly serviced on previous times, it is pretty clear to us the malafide intention and wrongful business practice of Jia Auto Sales (P) Ltd. it is well evident that they have a basic mentality to cheat their customers as the last time before sending the aforementioned letter dated 27/4/2016, they had excused themselves stating that there was software problem in the said car and now they are coming with new issues of radiator replacement which do not match with their previous statements.
7. After conversing with the General Manager of Jia Auto Sales (P) Ltd., who denied to take responsibility of the previous servicing as had been from their end and accepting fault and negligence from their part for the continuous defects in the car, it is a well proven fact now that, if our car is defective today and if our car requires replacement of parts it is due to the fault of Jia Auto Sales (P) Ltd., for whose intentional malafide laxity our car has become faulty and damaged. We can well presume that Jia Auto purposefully damages parts of our car so that they can raise bills to us and further rob us.
Model: Superb
Registration No: WB06D1702
Chassis No: A300546
Engine No: CDA095220
1. The said car has been suffering a lot of problems and defects for quite some time, from March 2015 till date, and has been sent to Jia Auto Sales (P) Ltd., being the authorized service centre of Skoda Auto, several number of times and every time they had withheld the said car for prolonged period, and then charged exorbitant amounts for the said servicing. Details of the said facts are provided in the annexed letter dated 27/4/2016.
2. Being totally dejected and harassed by the serving of your authorised dealer, Jia Auto Sales (P) Ltd., and totally fed up with the performance of the aforesaid car, we had forwarded you a letter of complaint dated 27/4/2016, and on receipt of our letter, we had been contacted by the General Manager Mr. Tanmoy Mukhopadhya of Jia Auto Sales (P) Ltd., who requested us to give the car to them for servicing and he assured that they will personally look into it that all defects in the said car will be rectified. On such assurance, he took the car from us on 3rd May, 2016.
3. Repeating their past record, they again wrongfully withheld our car from 3rd May 2016 and on 13th May, 2016, Jia Auto Sales (P) Ltd., forwarded a mail, where they stated that they have detected the problems in the said car, and further forwarded an estimated bill of Rs. 23, 945.07/-, which showed that the radiator needs to be replaced.
4. On receipt of the aforesaid mail when the representative of Haridwar Traders. Pvt. Ltd., called up the General Manager of Jia Auto Sales (P) Ltd., on 16/5/2016, and enquired why again a fresh estimation has been forwarded, and why the radiator needs to be replaced now when we had complained regarding the same repeatedly during the last one year, in reply to which, he could not give a proper justification, and avoided the topic by saying he is not aware of the previous servicing which had been done from Jia Auto Sales (P) Ltd. He further stated that mistake has been done from their end, and they did not properly service the said car previously as due care was not provided while servicing before.
5. Further, this time too, Jia Auto Sales (P) Ltd. withheld the car for 11 long days just for checking the defects. During this 11 days and till date i.e for a total of 16 days we again are hiring cars, which is costing us Rs. 375/- approx per hour for 24 hours on a daily basis, coming to a total of Rs. 1, 26, 000/- till date. Like any other Premium car manufacturer Skoda Auto should have either rectified the problem asap or provided a spare car the said GM, Mr. Tanmoy Mukhopadhya, refused to any such facility.
6. Under the aforesaid circumstances, we have well understood the tricks and techniques of Jia Auto Sales (P) Ltd., to fraud their sober customers like us. For the last one year when the said car had faced defects, for which it had to be sent to Jia Auto Sales (P) Ltd., it has not properly serviced the said car, and every time just eye washing us by repairing and replacing the ancillary parts without looking into the actual problem and repairing the defects, they have robbed us of exorbitant amounts. After a detailed discussion with the General Manager of Jia Auto Sales (P) Ltd., who during the said conversation, confessed himself that the said car was not duly and properly serviced on previous times, it is pretty clear to us the malafide intention and wrongful business practice of Jia Auto Sales (P) Ltd. it is well evident that they have a basic mentality to cheat their customers as the last time before sending the aforementioned letter dated 27/4/2016, they had excused themselves stating that there was software problem in the said car and now they are coming with new issues of radiator replacement which do not match with their previous statements.
7. After conversing with the General Manager of Jia Auto Sales (P) Ltd., who denied to take responsibility of the previous servicing as had been from their end and accepting fault and negligence from their part for the continuous defects in the car, it is a well proven fact now that, if our car is defective today and if our car requires replacement of parts it is due to the fault of Jia Auto Sales (P) Ltd., for whose intentional malafide laxity our car has become faulty and damaged. We can well presume that Jia Auto purposefully damages parts of our car so that they can raise bills to us and further rob us.
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