Skoda India — unnecessary delay in providing repairing of my rapid mood 33b 1098 at trinity skoda bhubaneswar

Address:

606 Divine Kalinga Apartment Near Kalinga Studio Chhowk, Khordha, Odisha, 751003

My car having registration number od 33b 1098 is with trinity skoda, bhubaneswar since last 12 days for replacement of brake drum and tyres change. Mr. Prasant behera has been assigned as service manager. I have tried calling him and also the showroom but they are not replying me. As i'm staying outside bhubaneswar, feel highly disappointed.
Regards
Himansu