[Resolved]  Skoda India — Very Pathetic and poor after sales service experiance

Hi I have seeked prior appointment for routine servicing of my Skoda Fabia car redg no: CH01 AD 5257 at Nawab Motors Sec 11 Noida UP on 21 st April 2015 for 22nd April 2015. My car was picked up from my residence at around 9:30 am on 22nd april 2015, along with the vehicle I have handed over a list of jobs to be attended in servicing. The driver told that I will recieve a call from the service supervisor once the vehicle will reach the workshop at the time of generating the Job card. I have not received any call till 12 noon and when I called up the service center I was told by the telephone operator that she will arrange for the call.Shortly I recieved a call wherein I briefed about all the jobs to be done in the vehicle and he promised to hand over the vehicle to me by 6 pm and I also requested him to call me if any major work is to be done in the vehicle. I got no call from the service advisor during the day, when I reached to pick up my vehicle in the evening I was told that the vehicle will be handed over tommorrow as the water pump is to be changed, when I asked the service advisor why he has not called me and breifed the situation on phone he was clue less.I again came back.Till now I have not recieved any call from the service centre regarding the status of my car.I have just called the service centre before typing this mail and again no updated status was given to me. I think there shoud be a minium TAT for routine servicing in a company like Skoda. I am really feeling cheated. Regards Amit Kumar [protected] |