Skullcandy — ANC not working - Day 1 First hour

Address:

Skullcandy official site

Hi,
Method ANC - Deep Red
Product mentioned in attached mail was delivered 1 hr back. I am shocked to see that there is absolutely no ANC. I was looking for ANC and this product really disappointed me. What’s next step?

- Do you really have a method ANC device ( where ANC works ) with which this can be replaced or how do I return this.

I copied escalation e-mail as I am shocked to see Skullcandy selling something from their official site as ANC with absolutely NO ANC.

Regards,