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Skullcandy Complaints & Reviews

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Updated: Jul 3, 2024
Complaints 205
Resolved
21
Unresolved
184
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Skullcandy reviews & complaints(205)

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S
Saundarya Patil
Jul 3, 2024
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Website: www.skullcandy.in/product-category/best-sellers/?gad_source=1&gclid=Cj0KCQjw7ZO0BhDYARIsAFttkCjo9BtygMBGOiju4RFdh_1Dwi2hieARzWhAjpI1_oDShA9GLhOifjAaAugcEALw_wcB

Order No. 76257062

On 2nd July 2024, my friend Shreyash Kamble mistakenly ordered a set of earphones from the Skullcandy website but cancelled within 10 minutes of placing the order. According to the company's policy, cancellations must be made before pre-dispatch, which he did by both calling and emailing. This was well within the 10-minute window allowed by the policy. Despite this, when he contacted customer care and sent an email, he was informed that the order had already been dispatched. Kindly, cancel the order.
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    A
    Akshat10
    from Mumbai, Maharashtra
    Jun 28, 2024
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    I ordered Skullcandy earphones at around 3 AM. After placing the order, I checked the reviews and found them to be quite poor. Within 10 minutes, I decided to cancel the order and generated a ticket to resolve the issue. The next day, I called customer service at 11 AM. The representative I spoke to was rude and told me I couldn't cancel the order, even though I explicitly requested it. Immediately after our call, I received an email from the same representative stating that my order had been dispatched, completely ignoring my cancellation request. Despite numerous attempts to resolve this issue through emails and chats with customer care, they refused to cancel the order.
    Skullcandy customer support has been notified about the posted complaint.
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      M
      Mainak1998
      May 16, 2024
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      I had brought a skullcandy product from flipkart in Nov 2023, it's u der warranty till nov 2024, the product stopped working, I visited the skullcandy service center and they are not ready to accept flipkart bill downloaded from the flipkart app as a proper bill and calling it fake.
      On ebills there are no authorised signatures and there is only a qr code they are not ready to accept that and they are also refusing to send back the defective items
      Skullcandy customer support has been notified about the posted complaint.
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        P
        Priyankaaa06
        from Asansol, West Bengal
        Apr 9, 2024
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        2nd complaint.
        It is been over a month now and I still haven’t received my refund
        Order id: 74711207
        Skullcandy customer support has been notified about the posted complaint.
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          P
          Priyankaaa06
          from Asansol, West Bengal
          Mar 1, 2024
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          Ticket No:[protected]
          Order Id: 74711207
          I ordered earbuds but I realised I wanted a different product and canceled them immediately, mailed them about it to which they said that they are processing my refund. It's been 3 days and the refund is not credited yet, so I mailed them again to know my refund status, their response was that it's "under process". I tried calling the customer care number but I couldn't connect at all. Seeing so many complaints about the company and it's services, I am starting to feel insecure about it and concerned about my refund. Please do the needful to improve the company's reputation and services.
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            R
            RoviZ
            from Kohima, Nagaland
            Nov 1, 2023
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            Refund Order not Credited

            Address: Delhi

            Cancelled Order of Jib tm wireless earbuds on the Same day I ordered i.e on the 22 of September, 2023 (#[protected].

            Today is the 1st of November, 2023 and till date have not received my Refund and all I recieve from the Company's Customer care service both via E-mail & Call is that the Transaction has taken place and to Check with the bank and payment source when in reality no source of transaction has even taken place and the...
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            Nandu2005
            Oct 15, 2023
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            I had ordered a Skullcandy earbuds on 22nd September 2023 by mistake and paid an amount, but as I realized I don't need them I wrote to customer service and cancelled the order and was assured that the refund will reflect in 12-14 working days.

            But it has been more than 3 weeks and I haven't got my refund, i contacted them again as I needed the money urgently for something but they said it is being processed and no specific timeline was given.

            I could not get the money at the hour of my need.
            I request competent authority to take notice and make my money refund with a compensation for the delay.
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              A
              Aryan Amar Patel
              Aug 16, 2023
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              I had got an offer from Gpay so I thought of buying from Skullcandy. I ordered from website. The amount was debited but I didn't get any confirmation of order
              Skullcandy customer support has been notified about the posted complaint.
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                R
                Rakesh Bhakta
                Aug 8, 2023
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                Address: 201, 2nd Floor, Chandra Bhawan, 67-68, Nehru Place, Delhi-110019.

                Ticket No:[protected]
                I place an order on 18th July 2023 and completed my payment. On 19th July 2023 i requested for cancellation of my order and provide me my refund. As their cancelling and refund policy is mentioned in their official website which promisses refund in 7 days if order cancled before dispatch. Which is my case.
                I got confirmation from support team that my order is cancled and my refund will be provided within 10 to 14 days. And after 19 days the support team is asking me for a valid GST invoice to process my refund. Which was not provided to me by Skullcandy in any stage of my purchase and cancellation.
                I did send multiple emails with screenshots of my purchase and transaction, with payment transaction number and ticket number. But they even refuse to reply.
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                  A
                  Akhil Dinesan
                  Aug 5, 2023
                  Resolved
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                  Resolved

                  I had ordered the jib true 2 wireless earbuds from the website of skull candy, when i went for payment i selected upi id and payed through the phone pay app. The payment was deducted from my account but the order was not placed and i was still redirected to the payment gateway only. I have also attached the transaction details and order details.
                  +2 photos
                  Aug 12, 2023
                  Complaint marked as Resolved 
                  They provided me with the order acceptance and invoice and delivered the order.
                  Skullcandy customer support has been notified about the posted complaint.
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                    A
                    adii24
                    Jul 23, 2023
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                    I have ordered the earbuds dime 2 from skullcandy original website .
                    I have paid the amound through upi on friday 21 july but still they have not updated me about the curior.
                    while checking the order, it is showing that its still being processed.
                    i have paid 1899 rupess to them.
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                      C
                      Chandra sekhar328
                      from Mydukur, Andhra Pradesh
                      Jul 23, 2023
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                      Address: Burugolla street,proddatur road,Mydukur

                      Hi,
                      I have booked a skullcandy push active and i cancelled it and raised for refund on 5th of july now it is 23 rd july their is no cashback credited to me till now customer care saying that payment has been initiated and it will credited to your bank week i am this words from 2 weeks but there payment initiated for me kindly look into this thank you
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                        K
                        Keshav_Kirupa
                        from Ambur, Tamil Nadu
                        Jul 9, 2023
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                        So I ordered skullcandy head pods. Filled up the form. And During payment, I clicked UPI Apps and with G pay I payed the amount, Payment is successful but Order not got placed.Again I repeated the same, but still My order not got placed. But Money is getting deducted. Please refund my money as soon as possible. Please check the attached images for reference.
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                          C
                          CyberKP
                          from Mumbai, Maharashtra
                          Jun 23, 2023
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                          Payment Processed, but displays Payment Pending

                          Ordered Hesh Evo Wireless Headphones and have paid the amount as well. The money has been debited, but, the website is showing the Payment is Pending....
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                          Bhawna tanwar
                          Jun 10, 2023
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                          I had payed for my earbuds through the UPI option on Skullcandy's website for my earbuds. The payment was done but the page didn't update and my order wasn't placed. I dont want refund, please just confirm my order and help me out for the same.
                          Date:- 10 june 2023
                          Time:- 6:45 pm
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                            B
                            Bhawna tanwar
                            Jun 10, 2023
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                            Address: Brand eyes distributors private limited

                            I've paid an amount of 1899.05 to skullcandy and my money is debited but my order is not confirmed and i haven't received any information or message regarding it.
                            Either make them confirm my order or refund my money back.
                            Skullcandy customer support has been notified about the posted complaint.
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                              N
                              Nitish Kumar gond
                              from Deoria, Uttar Pradesh
                              Jun 5, 2023
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                              Address: Mahuawa buzurg
                              Website: Skullcandy

                              I order the skullcandy earbud I want to cancel because of my financial and family problem
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                                L
                                Lathadhakshu
                                from Erode, Tamil Nadu
                                May 19, 2023
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                                Resolved

                                I ordered skullcandy dime earbuds on 1st may.. And i cancelled my order in 2nd may... They said wait for 10 to 14 bank working days to complete your refund... But more than 14 bank working days completed but not refund my amount..

                                My order details are attached here..
                                +1 photos
                                May 22, 2023
                                Complaint marked as Resolved 
                                They refund my amount
                                Skullcandy customer support has been notified about the posted complaint.
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                                  N
                                  Nilesh Ranadive
                                  May 9, 2023
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                                  Received the product on 3rd May My order no. Is 32283960. As the sound was too low and very difficult to hear anything on the same day 3rd May llmailed to their customer care email [protected]@brandeyes.in
                                  for refund and return . I received mail on 4th May that cancellation and refund not possible as per policy. And a link of policy was shard. As per that if received any faulty product you have to revert in 24 hrs on same email id given. So I replied with that stating I have replied in just 12 hrs after receiving the product and now replace the same. But till date there is no reply..Even after repeated mails customer care not bothered to reply.
                                  Skullcandy customer support has been notified about the posted complaint.
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                                    Vanlalchhuana
                                    Apr 10, 2023
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                                    Address: Second Floor, Chandra Bhawan 67-68 201, Nehru Place, Delhi, 110019

                                    I ordered one of their Hesh ANC headphones. After they received payment, they sent a message saying that they would process the order as soon as possible, along with an order number(which is completely useless because you can't use it for anything).
                                    It's been two days and they haven't given any updates, I tried emailing their customer support and got no response.
                                    I know it isn't actually Skullcandy but an authorised dealer called 'Brand Eyes Distributors Pvt Ltd' still that's no excuse to just take people's money and not give any response whatsoever.
                                    I will wait a maximum of 1 week, then if there are no updates, I won't be contacting their customer support anymore. I'm taking them to court because yes I am that petty.
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