Skullcandy — Cancellation

It's been 4-5 days since i requested for cancellation.There hasn't been any news from their side. I mail them everyday asking for the status of my cancellation but there's no response at all. Even their website doesn't show status of the order.
my order- Dime® True Wireless Earbuds - True Black, Order Id: 16449029 and Ticket No:[protected]. I've already paid the amount, I just want to cancel the order and get my money back.