Skullcandy — case id - 252912/unprofessional and non responsive service /worst quality

Address:

New Delhi, Delhi, 110020

I have a skullcandy headphone with mic sending for 2nd time in a year for warranty replacement as one side not working, both time getting no status of receiving /eta from service center side. Don't know why they required mail id and phone no if not sending any status on that. After continuous follow up on mail and putting reminder one on one getting status will get replacement after 15 days, fya 20 days passed still not replacement not received.

Called on help line no [protected] contact to mr. Pushkar after approx 30 minute and 5 time trying, asking for escalation matrix he denying to provide the same and told me they revert on mail within 24 working hour. I don't know which 24 working hour as i have sending reminder one on one from last 7 to 8 days after 16 days from product receiving @ service center noida branch.

Finally,

Someone recommended as a best brand so bought 1 headphone cost approx 1000 and 1 neckband cost 5000
Now i feel this is a worst brand and worst service never recommended to anyone.

Warranty claim in skullcandy, like panchwarshiya yojna

Rakesh pandey