Skullcandy — Charging issues in Sesh Evo earbuds

Address:

201, 2nd Floor, Chandra Bhawan, 67-68, Nehru Place, Delhi-110019.

I had purchased Sesh Evo Ear Buds - Order #246516 (August 23, 2020). They were faulty within 2 months and Ticket No.381391 was created on January 02, 2021 and the Ear Buds were replaced.

However, since September 2021, charging issues started cropping up and the ear buds are not charging properly. I need to keep the case open and keep adjusting the buds for them to charge. Even after showing full charge, the buds are getting discharged within 15 to 20 mins sometimes even less time.

Considering that the buds were replaced in January 2021 with brand new ones, and within 9 months the ear buds are once again defective, I am utterly dissatisfied with the poor quality of the merchandise and am agonized with this. Please note that the ear buds are not broken or damaged but are defective and Skullcandy is liable to repair/replace them.

Please replace the buds with a fresh new product or equivalent product as per your policy.