Skullcandy — didn't receive any warranty

Website:

www.skullcandy.com

I bought a earphone of skullcandy from reliance digital, the earphone stopped working with in 2 month. As a result i mail to the company for claiming the warranty.
I received a ticket number (45427) for request and a detailed mail for sending the earphone to third party customer care service (Brand eye) located in noida.

It's been last 28 days sending mine earphone but till date receive no update and no calls with regards to earphone. Even the customer care are not responding the call and mail.