Skullcandy — earphones don't work

Address:

TW15 3PD

Hi . I bought bloothooth earphones from you guys. Which I great but the earphones don't work and I've tried to contact the customer service a1000 times and I've got screenshots to prove it. It's so annoying that no one gets back to me when I talk about getting a refund or a replacement.

I've contacted the company so many times that I'm getting so annoyed now. And I know by the end you guys will tell me that you did not contact us in time so u can have your money back. It's not right. I am a new customer and I think I deserve as much attention as other customers. I have paid for the item.i did not steal it. So I think I should get a reply back from you guys. Or at least a refund now. It's annoying that I've to type again n again and I hear nothing back